30 March 2020
OpenAthens has announced the winner of its inaugural best publisher user experience (UX) award for 2020, Emerald Publishing and its Emerald Insight platform. The publisher won the award after demonstrating how it has put the needs and experience of users at the heart of changes to digital services.
Judges highlighted Emerald’s simple search and enhanced filter together with crisp, clean UI and simple in-page navigation allowing users to move seamlessly between sections of articles and the various content types as stand-out features. It was also noted that the organisation is working towards latest Web Content Accessibility Guidelines (WCAG) 2.1 – see their accessibility statement. Also taken into account were plans for future development and a commitment to ongoing improvements, specifically the discoverability of content, development of the browse function and user behaviour analytics to give further insights.
Emerald Publishing’s ‘Emerald Insight’ was a shortlisted finalist alongside Bloomsbury Publishing’s ‘Bloomsbury Digital Resources’ and Cambridge University Press ‘Cambridge Core’.