11 May 2020
Claiming recommendation
EBSCO has issued advice on claiming to libraries starting up operations during the next stage of the COVID-19 pandemic. This is intended to assist with ensuring print collections are complete.
Various academic publishers have advised that they will not be processing claims for the foreseeable future, as they work to catch up on suspended printing and interrupted postal operations. Claims sent to EBSCO for these publishers will not be processed at the present time. Claiming will resume once the publishers advise that they are able to receive and fulfil print claims. For more information regarding publishers and their status, visit the COVID Print Status page.
Other publishers, while still accepting claims, are dealing with similar supply chain disruptions. In addition, many libraries are faced with a backlog of printed copies to be checked in, resulting in delayed claiming on the subscriber end. As a result of these challenges, EBSCO has recommended that all libraries consider a multi-week pause (4 to 6 weeks for monthly subscriptions) before automated claims settings are reinstated and/or claiming begins in general. This temporary halt will allow libraries time to get issues checked in and publishers to distribute print issues.
Contact EBSCO representatives with any questions.